portugal
Vacation Rental in Style
Lux-Portugal Response to COVID-19
In this time of uncertainty with the COVID-19 outbreak, Lux-Portugal wants to assure you that the safety and health of our guests and villa staff remain our number one priority. We have been closely monitoring the Centers for Disease Control (CDC) and World Health Organization (WHO) daily updates regarding the coronavirus (COVID-19). We are happy to tell you that there have been no reported cases of COVID-19 at any of our vacation rentals.
Please find below an update on what Lux-Portugal is doing to ensure maximum flexibility for your bookings and so you can enjoy your vacation with peace of mind.
Updating Guests
We will keep all of our guests with confirmed reservations updated on a regular basis via text/email.
COVID-19 Training for Villa Staff
Our villa staff is completing enhanced COVID-19 awareness training.
Cleaning
We have contracted with an outside company who will provide daily cleaning, sanitisation, and disinfection of the entire villa. Our Villa Staff will frequently sanitize high-contact points such as door handles and bathrooms. Hand sanitizers will be placed in every room of the villa.
How We Are Preventing the Spread of COVID-19
On the day of arrival to our villa, we will have our villa staff take the temperature of all guests prior to entering the vacation rental. For this reason, we recommend you get travel insurance or that you have an alternate plan in place if this scenario plays out. We also recommend that on the day of travel, you take your temperature prior to flying so that this situation can be avoided.
The villa staff will be required to wear medical masks and gloves. We will also supply medical masks and gloves for our guests upon request and subject to availability.
Concierge Doctor on Call 24/7
We have an infectious disease physician on call 24/7 that will make house calls if you are concerned that you have contracted COVID-19 during your stay.
Private Hospital Easily Accessible
There is a private hospital that is easily accessible to all of our vacation rentals. Prior to your arrival, please make sure you bring any health insurance cards with you. It would also be a good idea to contact your health insurance carrier to find out what is covered while out of the country.
Grocery Shopping
Our Villa Staff will prestock the villas prior to your arrival. During your stay, they will also shop for you so that you can enjoy all of your time at our luxurious villas. Our Private Chef will also purchase all the ingredients necessary for your gourmet meal.